Frequently Asked Questions

Is everything online, in stock?

Yes! Our shop has everything in stock, unless otherwise specified.

You can tell by the icons:


Pre-OrderPre-order, only available on special order.(Not in stock!! Delivery time unknown)

Not in stockNot in stock at the moment

Limited stock availableLimited stock available in our shop

In stockPlenty of stock available in our shop


Are you open on .... ?

For our updated openingshours, Click here!


What are the available paymentmethods?

There are different possibilities to pay in our online webshop. Click here for more information.


What are the shipping costs?

The shipping costs differ per product. Our webshop displays the shippingcosts at the checkout.


I don't have an NABV membership. Am I allowed to purchase an Airsoft replica?

No. As a dutch citizen, you are required to be member of an accepted association to be able to own an Airsoft replica. If you do have an Airsoft replica in your possesion, without a membership of for example the NABV, then you are punishable by law (Illegal possession of weapons).

As a foreigner, you only need an exemption for transport. You can request one at the NABV. Further laws regarding Airsoft legality are up to you to check out in your applicable country.


When do I receive my order?

We ship out your order directly after we receive your payment (Same day shipping, if you order before 12:00 hours)

We ship with PostNL/EMS/DHL.

Shipping confirmations will be sent in the afternoon/evening. You will receive a track and trace code via E-mail, with which you can follow your order online.


How can I return my product?

Click here for more information if you want to return something to us.


Warranty and Exchange

Is something not quite up to your satisfaction, or broken? You have a 6 months warranty period and a 2 week trial period. Always contact us if something is wrong. Check our "Terms and Conditions", for more info.


Error in delivery

In case of a delivery error, please email us at info@unit13shop.eu or call with our customer service. Please do not forget to mention your invoicenumber or ordernumber in the email!


Can you reserve an Airsoft Replica for me?

You can reserve an airsoft replica online through our website! We will hold it for a maximum of a week.

OTo do this, add the airsoft replica to your shopping cart and select "Cash/PIN at pickup" at the checkout.


I'm visiting your shop from abroad, am I allowed to buy/bring my airsoft replica?

That is allowed, under the condition that you have an Exemption. You can request one through the NABV.

You have to go to "Evenementen" and select the Unit 13 Event on the day of your visit. There, you can click "Request Exemption", and fill in your information. You'd need to bring the form to be allowed to transport an airsoft replica.

We can also request one in the store if you buy a replica here. Caution! It is illegal to transport an Airsoft Replica in the Netherlands without an NABV Membership or Exemption!


Do you also ship replica's?

Yes we do! We ship out worldwide. To send out an airsoft replica, there are some specific requirements.

You need to take in account of the local laws regarding your delivery address. You will receive an upload link after your order, to upload your paperwork.

Netherlands:

-You need a valid NABV Membership

-You need a valid ID

-You can only ship an airsoft replica to the address on your registered NABV membership (So not to a drop-off location!)


Foreign:

-You need a valid ID

-You need to be able to provide any other, for your country specific, exemptions/permits.

We only ship out orders with replicas after we receive all needed papers.


My questions are not answered here...?

No problem! Please use the contact form below!

Or call us:

Customer Service from 9:00 uur till 17:00 uur

Shop Sittard: +31 (0) 85 2 01 9591

Whatsapp